A Step-by-Step Guide: How to Cancel Etisalat Subscription

Etisalat offers various subscription-based services, including mobile data, internet packages, TV, and more. If you need to cancel any of these services, it’s important to know the correct steps to avoid unnecessary charges or complications. This guide provides a detailed, step-by-step approach on how to cancel an Etisalat subscription in the UAE. We’ll cover cancellation methods, useful resources, and provide links to further assistance.

Understanding Your Etisalat Subscription

Before starting the cancellation process, identify which Etisalat service you wish to cancel—whether it’s a mobile data plan, internet package, TV subscription, or any other service. It’s also essential to be aware of any minimum contract period or early termination fees associated with your subscription, as canceling before your contract ends may incur extra charges.

Cancelling Etisalat Subscription via the Etisalat App

One of the easiest ways to cancel an Etisalat subscription is through the official Etisalat app. Here’s how:

1. Download the Etisalat Mobile App: If you haven’t already, download the app from the Google Play Store or the Apple App Store.
2. Log In to Your Account: Open the app and log in using your Etisalat ID and password.
3. Access the ‘My Subscriptions’ Section: In the app menu, navigate to “My Subscriptions” or “My Services.”
4. Choose the Subscription to Cancel: Select the specific service or package you want to cancel.
5. Initiate Cancellation: Follow the on-screen instructions to cancel the service. Confirm your decision when prompted.
6. Receive Confirmation: After completing the cancellation steps, you should receive an SMS or email confirming the cancellation.

Using the Etisalat app is convenient and allows you to manage multiple subscriptions in one place.

Cancelling Subscription via SMS

For certain Etisalat services, you can cancel your subscription by sending an SMS command. Here’s how:

1. Identify the SMS Code for Your Service: Visit the Etisalat Help Page to find the specific code for the service you want to cancel. For instance, if you’re canceling a data package, the code might differ from that of a TV subscription.
2. Send the SMS Command: Open your messaging app, type the cancellation code provided, and send it to 1012 (or the number indicated by Etisalat).
3. Wait for Confirmation: You should receive a confirmation message once the subscription is successfully canceled.

This method is ideal for quick cancellations, especially for mobile services or short-term packages.

Cancelling Subscription through the Etisalat Website

Etisalat’s official website also offers an option to cancel services. Here’s how to proceed:

1. Visit the Etisalat Website: Open your browser and go to the Etisalat UAE website.
2. Log In to Your Account: Use your Etisalat credentials to log in to your account.
3. Navigate to the ‘Manage Services’ Section: Once logged in, look for the “Manage Services” or “My Subscriptions” section.
4. Select the Service to Cancel: Choose the specific subscription you want to cancel from the list.
5. Initiate and Confirm Cancellation: Follow the prompts to cancel the service and confirm your choice.

Canceling through the website is secure and allows you to manage your account settings and services from any device.

Cancelling Etisalat Subscription by Calling Customer Service

If you prefer to speak with a customer service representative, you can cancel your subscription by phone. Here’s how:

1. Call Etisalat Customer Service: Dial 101 from any Etisalat phone or +971 800 101 if you’re calling from abroad.
2. Request Cancellation: Inform the representative about the subscription you wish to cancel. They may ask for your account details and verify your identity.
3. Confirm Your Decision: The representative may inform you of any early termination fees or charges, especially for long-term contracts. Confirm your decision to proceed with the cancellation.
4. Receive Confirmation: After the call, you should receive an SMS or email confirmation that the service has been canceled.

This method is helpful if you have questions about cancellation fees or need additional assistance.

In-Person Cancellation at an Etisalat Store

For customers who prefer face-to-face interaction, visiting an Etisalat store is also an option. Here’s how to cancel a subscription in person:

1. Locate a Nearby Etisalat Store: Use the Etisalat Store Locator to find the nearest branch.
2. Bring Necessary Documents: Bring a valid ID (such as Emirates ID or passport) and any account details associated with your subscription.
3. Request Cancellation at the Counter: Speak with a representative at the store and inform them about the subscription you wish to cancel.
4. Complete the Cancellation Process: The representative will process the cancellation, and you’ll receive a confirmation once it’s done.

This option is ideal for customers who need in-depth support or have complex accounts.

Links for Further Assistance

• Etisalat UAE Official Website – For managing services, billing, and account information.
• Etisalat App Download on Google Play – Download for easy cancellation and account management on mobile.
• Etisalat Help Page – Find SMS codes for quick cancellation of various services.
• Etisalat Store Locator – Locate the nearest Etisalat store for in-person assistance.

Conclusion

Canceling an Etisalat subscription is a straightforward process with multiple options to fit your preference. Whether you choose to cancel via the Etisalat app, website, SMS, phone, or in-store, the process is designed to be quick and hassle-free. For more detailed assistance or to understand any potential charges, refer to the Etisalat UAE website or visit an Etisalat store.