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Meta Description: Find Al Barsha Customer Happiness Centre location, working hours, Emirates ID services, fingerprint requirements, contact details and visitor tips.

Al Barsha Customer Happiness Centre: Location, Timings, Services and Contact Details

The Al Barsha Customer Happiness Centre is a government service centre in Dubai operated by the Federal Authority for Identity, Citizenship, Customs and Port Security (ICP). It provides Emirates ID-related services, including fingerprint registration, ID card replacement, selected issuance and renewal transactions, and urgent ID collection.

Located in Al Barsha 3, near Saudi German Hospital, the centre serves eligible UAE residents, Emirati citizens and GCC nationals who need assistance with identity card procedures.

If you are planning to visit the Al Barsha Customer Happiness Centre, this guide explains its location, opening hours, available services, contact number, fees, and important information to know before travelling.

Al Barsha Customer Happiness Centre – Quick Information

These details are based on the ICP’s official centre listing. Opening hours may change during public holidays or special government schedules.

Where Is Al Barsha Customer Happiness Centre Located?

The Al Barsha Customer Happiness Centre is located in Al Barsha 3, Dubai, near Saudi German Hospital.

The centre is accessible by road and serves people travelling from different parts of Dubai, including nearby residential and commercial communities.

Visitors unfamiliar with the area should use navigation rather than relying solely on the district name, as several government and customer service centres operate in and around Al Barsha.

How to Reach Al Barsha Customer Happiness Centre

By car: Travelling by car or taxi is a convenient option. Enter the centre’s full name into Google Maps or another navigation application and confirm that the destination is the ICP centre near Saudi German Hospital.

By taxi: Ask the driver to take you to the ICP Al Barsha Customer Happiness Centre in Al Barsha 3. Mentioning Saudi German Hospital can help identify the correct area.

By public transport: Dubai’s public transport network can help visitors reach Al Barsha, but the final journey may require a bus or taxi. Check the RTA S’hail application or an up-to-date journey planner for suitable routes from your starting location.

Al Barsha Customer Happiness Centre Working Hours

The ICP publishes the following regular working hours for its Al Barsha centre.

The Friday schedule includes a midday break, so visitors should plan accordingly.

Working hours may differ during Ramadan, Eid holidays, other UAE public holidays, or special government announcements. Always check the official ICP centre page before visiting.

Services Available at Al Barsha Customer Happiness Centre

The Al Barsha Customer Happiness Centre primarily handles Emirates ID-related transactions. The official ICP listing identifies several services, although eligibility differs by transaction type.

1. Emirates ID Card Issuance

The centre provides Emirates ID issuance services for UAE citizens and GCC citizens under its published service list.

Other applicants should verify their applicable service channel and eligibility through ICP before visiting.

2. Emirates ID Renewal

Emirates ID renewal is an important government service for people whose identity cards are approaching expiry.

The centre’s published renewal service is specifically available to UAE citizens and GCC citizens. Other residents can review the applicable renewal channels through ICP Smart Services.

3. Emirates ID Replacement

The centre handles replacement requests for Emirates ID cards, with this service available to all eligible categories.

People who have lost or damaged their Emirates ID should review the required application procedure and documents before travelling.

4. Emirates ID Fingerprint Registration

Fingerprint capture is one of the main services available at the Al Barsha centre.

Applicants may need biometric registration as part of their Emirates ID application process.

Biometric requirements depend on factors such as the applicant’s age, previous registration, and the specific application.

If ICP has instructed you to complete fingerprint registration, check your application details and appointment instructions before visiting.

5. Urgent Emirates ID Collection

The centre also provides collection of printed Emirates ID cards through its urgent service.

According to ICP, an additional AED 150 urgent service fee applies to transactions completed inside the centre under the applicable urgent service arrangement.

The urgent option should not be confused with a guarantee that every type of Emirates ID application can be completed immediately. Eligibility and processing requirements still apply.

Al Barsha Customer Happiness Centre Contact Number

For questions about Emirates ID applications, service eligibility, appointments or required documents, contact ICP through its customer support number.

This is the ICP customer support number associated with the Al Barsha centre, rather than a separately verified direct reception number.

You can also visit the official ICP website to review available digital services and contact options.

Documents Required for Emirates ID Services

The documents required at Al Barsha Customer Happiness Centre depend on the transaction you want to complete.

Before visiting, prepare the documents relevant to your application, which may include:

• Original passport or other accepted identity document

• Existing Emirates ID, if applicable

• Emirates ID application number or reference number

• Appointment confirmation, if an appointment has been assigned

• Supporting documents requested by ICP for your particular service

Not every document is required for every applicant. UAE citizens, GCC nationals, and expatriate residents may have different requirements.

For example, an applicant visiting for fingerprint registration may need to follow instructions different from those applying for a replacement card.

Review the relevant requirements on the official ICP service portal before attending.

How to Book an Appointment at Al Barsha Customer Happiness Centre

Some Emirates ID procedures require an appointment or an instruction to attend a particular service centre.

To prepare for your visit:

1. Visit the official ICP website at icp.gov.ae.

2. Open the relevant Emirates ID service.

3. Review the eligibility criteria and required documents.

4. Start or access your application.

5. Follow any appointment or biometric registration instructions provided.

6. Attend the specified centre on the assigned date, if applicable.

Not every transaction requires the same appointment procedure. Applicants should follow their individual application instructions rather than assuming walk-in service is available.

Facilities at Al Barsha Customer Happiness Centre

The centre provides several facilities intended to make government transactions more convenient.

According to ICP, these include customer parking, separate male and female prayer rooms, restrooms, accessible facilities for People of Determination, a children’s play area, a digital services corner and a knowledge corner.

These facilities can be especially helpful for visitors attending with children or requiring accessibility support.

Al Barsha ICP Centre vs RTA Customer Happiness Centre

Visitors should be aware that the ICP Al Barsha Customer Happiness Centre and the RTA Al Barsha Customer Happiness Centre are different government service locations.

The ICP centre focuses on Emirates ID services and identity-related procedures.

The RTA Customer Happiness Centre serves customers seeking services associated with Dubai’s Roads and Transport Authority.

The RTA also announced the redevelopment of its Al Barsha centre into a hybrid service facility in August 2025, incorporating digital service devices and customer assistance.

Before travelling, verify the government authority responsible for your transaction to avoid visiting the wrong centre.

Tips Before Visiting the Al Barsha Customer Happiness Centre

A little preparation can help reduce unnecessary delays.

• Check your application status: Confirm whether your Emirates ID application requires an in-person visit.

• Verify the working hours: Government schedules may change during holidays and Ramadan.

• Prepare your documents: Check the official requirements for your specific transaction.

• Confirm your appointment: Follow the date and location provided in any official notification.

• Check service eligibility: Some services listed at the centre are restricted to UAE citizens and GCC nationals.

• Allow sufficient time: Waiting periods may vary depending on visitor numbers and the type of service.

If you only need to check an application status or complete an eligible online transaction, using ICP Smart Services may save you a trip.

Frequently Asked Questions

Where is Al Barsha Customer Happiness Centre located?

The ICP Al Barsha Customer Happiness Centre is located in Al Barsha 3, Dubai, near Saudi German Hospital.

What are the Al Barsha Customer Happiness Centre timings?

Regular working hours are Monday to Thursday from 7:00 AM to 5:00 PM. On Friday, the centre operates from 7:30 AM to 12:00 PM and from 2:30 PM to 6:30 PM, according to ICP’s published schedule.

Can I complete Emirates ID fingerprint registration at Al Barsha?

Yes. Fingerprint capture is among the services officially listed for the centre. Applicants should follow their biometric registration instructions and any appointment requirements.

Can expatriates renew their Emirates ID at Al Barsha Customer Happiness Centre?

The centre’s published in-person ID renewal service is restricted to UAE citizens and GCC citizens. Expatriate residents should verify their appropriate renewal channels through ICP Smart Services.

What is the Al Barsha Customer Happiness Centre phone number?

The ICP customer support number is 600 522 222. Call for assistance with service requirements, application procedures and general inquiries.

Is Al Barsha Customer Happiness Centre open on Saturday?

The official ICP listing does not publish regular Saturday opening hours. Check the official centre page for any special arrangements.

Is parking available at the centre?

Yes. ICP lists customer parking among the facilities available at the Al Barsha Customer Happiness Centre.

The Al Barsha Customer Happiness Centre is an important ICP service location in Dubai for Emirates ID transactions, biometric registration, card replacement and eligible urgent services.

Its location in Al Barsha 3, near Saudi German Hospital, makes it accessible to visitors from different areas of Dubai.

Before visiting, confirm your service eligibility, check the latest working hours, and prepare the necessary documents. For the most reliable information, consult the official Al Barsha Customer Happiness Centre page.