Carrefour UAE Customer Care: Phone Number, Email, WhatsApp and Complaints (2026)

If you need to contact Carrefour UAE customer care about an online order, delayed delivery, refund, product issue, payment problem, or store-related complaint, you can reach the company through its official customer service channels.

The main Carrefour UAE customer care phone number is 800 73232. You can also contact customer support by email at carrefourcustomercare.uae@maf.ae or use the available online chat service.

This guide explains how to contact Carrefour customer care in the UAE, which channel to use for different problems, how to follow up on an order or refund, and where to find official support.

Carrefour UAE Customer Care Contact Details

Note: Contact details and service availability can change. If a number does not connect or a contact channel is unavailable, confirm the current options through the official Carrefour UAE Help Center.

How to Contact Carrefour UAE Customer Care

1. Call Carrefour Customer Service

You can call 800 73232 to ask about an online order, delivery problem, refund, payment issue, damaged product, return, or another customer service concern.

Before calling, prepare your order number, registered phone number or email address, and a short description of the issue. For a product complaint, keep your receipt and relevant photographs available.

The official website lists the contact number but does not guarantee a particular waiting time or operating schedule for every support channel.

2. Contact Carrefour Through WhatsApp or Live Chat

Carrefour UAE lists live chat (WhatsApp) at +971 800 72323. You can also visit the official Help Center and select the available chat option.

Visit the Carrefour UAE Help Center.

When contacting support, explain your issue clearly. For example:

• My order was scheduled for delivery, but I have not received it.
• I received a damaged item and would like to know the return procedure.
• My refund has not appeared in my account.
• An item was missing from my grocery delivery.

Provide your order reference when requested. Never share passwords, payment card PINs, or one-time verification codes in a customer service conversation.

3. Send an Email to Carrefour UAE

For complaints that require a written record, email carrefourcustomercare.uae@maf.ae.

Email can be useful when you need to explain a complicated issue, attach photographs, or keep a record of your communication.

Include the following information where relevant:

• Your name.
• Your order number or receipt reference.
• The date of purchase or delivery.
• The product name.
• A clear explanation of the issue.
• The solution you are requesting.
• Relevant photographs or screenshots, if needed.

Do not include your complete payment card number, password, or other unnecessary sensitive information.

Carrefour UAE Customer Care for Different Problems

The appropriate contact method depends on the type of issue you are experiencing.

The Carrefour UAE Help Center provides information about delivery, payments, returns and exchanges, warranties, accounts, and other shopping services.

How to Complain to Carrefour UAE About an Online Order

If you have a problem with an order placed through the Carrefour UAE website or mobile app, follow these steps.

Step 1: Collect Your Order Details

Find your order confirmation email, order number, delivery notification, and receipt. If an item is missing or damaged, take photographs where appropriate.

Step 2: Check the Order Status

Sign in to the account used to place the order and review the available order information. You can also consult the official Help Center.

Step 3: Contact Customer Care

Call 800 73232, use the available live chat, or email the customer service team. Explain what happened and state the outcome you are seeking.

Step 4: Request a Complaint Reference

If customer service registers a complaint, ask for a case or reference number so you can follow up.

Step 5: Follow Up If the Issue Remains Unresolved

Refer to your original complaint and provide the case number, previous communication, and any additional evidence. This helps the team understand the history of your problem.

What If Your Carrefour Order Is Marked as Delivered but You Did Not Receive It?

First, check the delivery address, order status, and any delivery notifications. If you still cannot locate the order, contact customer care and explain that the order is marked as delivered but has not reached you.

Provide the order number and delivery date. Ask the support team to investigate the delivery record and explain the next steps.

Keep your complaint reference and related messages until the issue has been resolved.

Carrefour UAE Refund and Return Inquiries

If you want to return a product or check a refund, consult Carrefour UAE’s official policies before sending a request.

Open the Carrefour UAE Help Center.

The applicable process may depend on the product, its condition, the purchase channel, the reason for the return, and the relevant terms.

How to Check a Carrefour Refund

1. Locate your original order or purchase receipt.
2. Check whether the return or cancellation has been accepted, if applicable.
3. Contact customer care with your order number and refund details.
4. Ask whether the refund has been processed and whether a reference is available.
5. If the refund has been processed but has not appeared in your account, contact your bank or payment provider when appropriate.

Do not assume that every refund follows the same timeline. Ask Carrefour to confirm the expected timeframe for your specific transaction.

What Should You Include in a Refund Complaint?

Include your order number, purchase date, amount, payment method in general terms, and the reason for requesting the refund. If you have a return confirmation or previous case number, include that information too.

Never send your full card number or banking password in an email.

Carrefour UAE Customer Care for Damaged or Defective Products

If you receive a damaged product or discover that an item is not working properly, document the problem and contact customer service.

For an online purchase, retain the order confirmation and take clear photographs of the item and its packaging if relevant.

For electronics or household appliances, keep the invoice, model details, and warranty information. Ask Carrefour whether the issue should be handled through a return, exchange, repair, or warranty service.

Because return eligibility and warranty coverage can vary, confirm the applicable terms before shipping or handing over the product.

How to Find a Carrefour Store in the UAE

If your issue concerns an in-store purchase, a local branch may be relevant. Carrefour operates shopping locations across the UAE, but store availability, services, and opening hours can vary.

Visit the official Carrefour UAE website and look for its store-finder option.

When making a store-related complaint, provide the branch name or location, purchase date, receipt details, and a brief explanation of the problem.

For an online order, contact customer care first rather than assuming that every store can handle the same online-order issue.

Is Carrefour UAE Customer Care Available 24 Hours?

The official contact pages list the customer care phone number and live chat option, but the information reviewed for this article does not establish that every channel is available 24 hours a day.

If you need assistance late at night, visit the online Help Center to see which support options are available. For a time-sensitive order issue, check your order status and use the contact channel currently offered on the official website.

Tips for Getting a Faster Response from Carrefour Customer Care

• Use a clear subject line: For email, write something specific, such as “Refund Follow-Up — Order [Your Order Number].”
• Keep your message brief: Explain what happened, when it happened, and what you need.
• Provide evidence: Include relevant receipts, photographs, or order confirmations.
• Keep a record: Save the complaint reference and copies of messages.
• Use official channels: Confirm contact details through Carrefour’s own website.
• Avoid duplicate complaints: When possible, follow up on the existing case instead of creating several unrelated requests.

If the first response does not resolve the issue, politely ask for clarification or escalation through the company’s available complaint-handling process.

Is Carrefour UAE the Same as Carrefour in Other Countries?

Carrefour’s UAE retail operations are operated by Majid Al Futtaim under the Carrefour brand. For a purchase made through Carrefour UAE, start with the UAE website and its customer care channels rather than assuming that a customer service team in another country can access your order.

This is particularly important for UAE online orders, local delivery problems, store purchases, and refund requests.

Frequently Asked Questions About Carrefour UAE Customer Care

What is the Carrefour UAE customer care number?

The customer care number listed by Carrefour UAE is 800 73232.

What is the Carrefour UAE customer care email address?

You can email carrefourcustomercare.uae@maf.ae for customer service inquiries.

Does Carrefour UAE have WhatsApp customer service?

Carrefour UAE’s official Help Center lists live chat (WhatsApp) at +971 800 72323. You can also access chat through the official Help Center.

How can I contact Carrefour UAE about a delayed delivery?

Check your order status, then call 800 73232 or use the available official chat service. Provide your order number, scheduled delivery details, and a description of the problem.

How can I complain about a missing item from my Carrefour order?

Contact customer care with the order number and identify the missing item. Include the delivery date and relevant order details, and ask how the complaint will be resolved.

How do I check my Carrefour UAE refund?

Review your order or return status and contact customer care with your order reference. Ask whether the refund has been processed and what timeframe applies to your payment method.

Can I contact Carrefour UAE customer care by email?

Yes. The listed customer service email address is carrefourcustomercare.uae@maf.ae.

Where can I find the official Carrefour UAE Help Center?

Visit the Carrefour UAE Help Center for customer service information, common questions, delivery assistance, payment information, and return-related guidance.

What should I do if Carrefour customer care does not resolve my complaint?

Keep the complaint reference and copies of previous communications. Follow up through the official channel and ask for escalation. If the issue remains unresolved, check whether the relevant consumer-protection authority offers a complaint process for your circumstances.

Conclusion

Carrefour UAE provides several ways to contact customer care, including a telephone number, email, and online chat.

For most inquiries, start with 800 73232, email carrefourcustomercare.uae@maf.ae, or visit the official Carrefour UAE Help Center.

Whether you need help with an online order, delayed delivery, refund, damaged product, payment, or store complaint, prepare your order details and explain the issue clearly. Keep a record of your communication and follow up using your complaint reference if further assistance is needed.

The most important step is to use the official contact channels and verify any policy or timeframe that applies to your particular purchase.