Hafilat Card Balance Check Guide: Online, SMS & App Methods

If you’re living in or visiting Abu Dhabi, chances are you’ve come across the Hafilat Card the city’s smart card for public transportation. Whether you’re commuting daily or occasionally using the bus system, keeping track of your card balance is important to avoid disruptions in your travel plans. This article offers a complete step-by-step guide about Hafilat Card balance check using various methods: online, via SMS, and through the Darb app.

What is the Hafilat Card?

The Hafilat Card is a rechargeable smart card introduced by the Department of Transport in Abu Dhabi. It allows commuters to pay for bus fares easily without using cash. With different card types available for students, seniors, tourists, and regular users, Hafilat makes commuting more convenient and efficient.

But just like any prepaid system, it’s crucial to monitor your balance regularly. Here’s how you can check your Hafilat Card balance using multiple methods.

Method 1: Check Hafilat Card Balance Online

The online method is one of the most convenient and accessible ways to check your balance. All you need is your card number and an internet connection.

Step-by-Step Process:

1. Visit the Official Website
   Go to the official Hafilat balance check page: https://hafilat.darb.ae 
2. Locate the Balance Check Section
   On the homepage or under the “Card Services” section, you will find an option to check the balance. 
3. Enter Your Card Number
   Input the 10-digit number found on the back of your Hafilat Card into the balance inquiry field. 
4. Click on ‘Submit’ or ‘Check Balance’
   After entering your card number, press the check button to proceed. 
5. View Your Balance
   Your current balance and recent transaction history will be displayed on the screen. 

Note: Make sure you are using a secure and up-to-date browser to avoid technical issues.

Method 2: Check Hafilat Card Balance via SMS

If you don’t have access to the internet, you can easily check your balance by sending an SMS. This is especially useful for people on the go.

Step-by-Step Process:

1. Open Your Phone’s Messaging App
   Use your mobile phone’s SMS application. 
2. Type a New Message
   In the message body, type your Hafilat card number only. Avoid adding any extra characters or text. 
3. Send the Message to 3009
   Send this SMS to the number 3009, which is the official number for balance inquiries. 
4. Receive Your Balance Info
   Within a few seconds, you will receive an SMS reply with your current balance details. 

Note: Standard SMS charges may apply depending on your mobile service provider.

Method 3: Check Hafilat Balance Using the Darb Mobile App

The Darb app, managed by the Department of Transport, provides multiple transportation services in one place — including Hafilat Card management.

Step-by-Step Process:

1. Download the Darb App 
   • For Android users: Visit the Google Play Store 
   • For iPhone users: Go to the Apple App Store
     Search for “Darb” and install the official app by the Abu Dhabi Department of Transport. 
2. Register or Log In
   Open the app and register with your details, or log in if you already have an account. 
3. Navigate to Hafilat Services
   On the app dashboard, find the “Hafilat Card” section or tap the menu to access card-related services. 
4. Enter Your Card Number
   Input your card number to check the balance and view recent transactions. 
5. View Your Balance Instantly
   The app will show your current balance, any active subscriptions, and even let you recharge your card directly. 

Bonus Tip: Enable push notifications to receive alerts when your balance gets low.

Tips to Keep Your Hafilat Card Active and Topped Up

• Set Reminders: Check your balance weekly, especially if you’re a daily commuter. 
• Auto-Reload: Some kiosks and the Darb app offer auto-recharge options — set these up for convenience. 
• Keep a Backup Card: If you travel often, keeping a secondary Hafilat Card could save you time in emergencies. 
• Report Lost Cards Immediately: Lost or stolen cards should be reported via the Darb app or customer service hotline. 

Final Thoughts

Hafilat balance check is simple and essential for a smooth commuting experience in Abu Dhabi. Whether you prefer using your phone, a computer, or an app, there’s a method that fits your lifestyle. By following the steps outlined in this guide, you can ensure you’re always prepared before hopping on a bus.

Make it a habit to check your balance regularly it only takes a few seconds and could save you a lot of hassle on your next trip.

Frequently Asked Questions (FAQs)

1. Can I recharge my Hafilat Card online?

Yes, you can recharge your Hafilat Card online through the official Hafilat website or using the Darb mobile app. Both platforms offer secure payment options and allow you to top up your card using a credit or debit card.

2. What should I do if my Hafilat Card is not showing the correct balance?

If you notice incorrect balance information, first try checking through a different method (e.g., app or SMS). If the issue persists, contact Abu Dhabi’s Department of Transport customer service or visit the nearest bus station customer care center for assistance.

3. Is there an expiry date for the Hafilat Card?

Yes, Hafilat Cards do have an expiration date, which varies depending on the card type (e.g., personal, student, or temporary). You can usually find the expiry date printed on the card. Be sure to renew or replace your card before it expires to avoid service interruptions.