How to Cancel Du Subscriptions – A Simple Guide for UAE Users

We’ve all been there—signing up for a service, a caller tune, a data bundle, or even a promotional offer from Du, only to realize later that it’s eating away at your balance every month. The good news? Cancelling Du subscriptions in the UAE is easier than many think—once you know where to look.

Whether it’s a music service, a daily data plan, or an accidentally activated premium SMS, this guide will show you how to identify, manage, and cancel Du subscriptions using quick codes, the Du app, and even SMS.

Why Subscriptions Get Activated in the First Place

Before we jump into the cancellation process, let’s clarify how these subscriptions often sneak into your account:

• Promotional pop-ups while browsing.

• One-click activations on ad banners or entertainment sites.

• Third-party services linked to your number.

• Auto-renewal settings from Du or partner apps.

Once activated, they silently deduct money from your account—daily, weekly, or monthly—until canceled.

Step 1: Identify Active Subscriptions

Before you cancel anything, you need to know what’s active. Here are three quick ways to check:

Method A: USSD Code

Dial *135# and follow the menu:

• Choose “My Account”

• Select “Manage Subscriptions” or similar options.

This displays any active services tied to your number.

Method B: SMS Keyword

Send the word STOP to 7726.
You’ll receive a list of all third-party services you’re subscribed to.

Method C: Du App

1. Open the Du app and log in with your number.

2. Go to “My Account” or “Manage Services.”

3. View all active add-ons, bundles, and VAS (Value Added Services).

4. Each service has a “Cancel” or “Unsubscribe” button next to it.

Step 2: Cancel Unwanted Subscriptions

Once you’ve identified the active services, cancelling them is straightforward.

A. Cancel via USSD

Some common USSD codes for canceling Du services:

• *135*7# – Access subscription management.

• Select the relevant option for cancellation.

Note: The menu may vary slightly depending on your account or number type.

B. Cancel via SMS

Here’s a list of common STOP commands you can use:

This works for third-party content services, games, news alerts, ringtones, etc.

You’ll receive a confirmation SMS once the subscription is deactivated.

C. Cancel via Du App

For more control:

1. Launch the Du app.

2. Go to “Manage Add-Ons.”

3. Tap on any active subscription and select “Unsubscribe.”

This also applies to auto-renewing data packs and entertainment services like OSN, Anghami, and more.

Common Services That Deduct Balance

Here are a few services that many UAE users accidentally activate:

• Caller tunes (e.g. from Du Music).

• News alerts or astrology updates.

• Trivia or quiz games.

• Daily fitness tips or horoscope services.

• Third-party content via banners.

These usually cost AED 1 to AED 5 per day, which adds up quickly over a month.

Tips to Avoid Future Unwanted Subscriptions

1. Ignore suspicious links or pop-ups while browsing mobile data.

2. Use a secure browser that blocks misleading ad banners.

3. Avoid clicking “Yes” or “OK” on unknown pop-ups.

4. Install a subscription blocker app if you often browse through mobile data.

5. Always review terms when activating free trials—they may convert to paid services automatically.

What About Premium SMS Charges?

Premium SMS services can cost more than regular SMS, often between AED 3–10 per message. You can stop them the same way:

• Send STOP to 7726.

• Or call Du customer care at 155 to block premium content entirely.

Du also offers an SMS control feature via their app, where you can manage what types of SMS you receive or block categories like adult content, gambling services, etc.

Still Being Charged After Cancelling?

Here’s what you should do:

• Take a screenshot of the confirmation SMS.

• Wait 24 hours—some services stop on the next billing cycle.

• Contact Du customer care at 155 or via live chat in the app.

• Visit a Du store if the issue persists and you want a full deactivation.

Du typically resolves these issues quickly, especially if the charges occurred without clear consent.

Final Thoughts

Hidden or unwanted subscriptions can silently drain your balance. But with the right tools, you can take back control. Whether you prefer USSD, SMS, or the Du app, cancelling subscriptions in the UAE is now quick, user-friendly, and secure.